Privacy Policy

Privacy Policy – General Terms of Use and Limitation of Liability

1. General Information

This Privacy Policy applies to the personal data collected, used, stored, and shared by Lotkeys.com, operated by Lotkeys Limited, located at 6 Fern Road, Business Park, Dublin 18, Dublin, Ireland. This policy explains how personal information is collected, how it is used, and under which conditions it may be shared.

2. Information Collected

We collect various types of personal information to provide and improve our services:

2.1 Automatically Collected Information: IP address, device information, browser type, operating system, session duration, pages visited, cookies, device fingerprint, IP risk scoring data.

2.2 User-Provided Information: Name, email address, account details, payment information, identity verification documents (for KYC), customer support messages.

2.3 Cryptocurrency Transaction Information: Blockchain wallet address, transaction ID (TxID), and AML verification-related metadata.

3. Use of Information

Your information is processed for the following purposes:

• To operate and maintain your user account
• To process orders and verify payments
• To prevent fraud and comply with AML requirements
• To provide customer support
• To improve website performance and functionality
• To send marketing communications (only if you consent)
• To meet legal and regulatory obligations
  
  

4. Sharing of Information

Your data is not sold or shared with unauthorized third parties. However, we share necessary data with trusted service providers, including payment processors and technical partners.

Fraud prevention systems may also receive data for the sole purpose of risk analysis.

5. Security

We use industry-standard security measures including encryption, 3D Secure 2, device fingerprinting, IP risk analysis, AML screening, and manual fraud review. Despite these measures, no method of online data transmission can be guaranteed 100% secure.

6. Changes

This Privacy Policy may be updated periodically to reflect legal or operational requirements. Continued use of our services indicates acceptance of any updates.

7. Third-Party Sites

Our website may include links to external third-party sites. These websites have their own privacy policies, and we do not accept responsibility for their content or practices.

8. Children

We do not knowingly collect personal information from individuals under 18 years of age. If such data is identified, it will be removed immediately.

9. Cookies

We use cookies to enhance user experience. These include:

• Google Analytics (performance and usage tracking)
• Meta Pixel (marketing and remarketing)
• Google Ads cookies (conversion tracking and advertising)
• A/B testing cookies (performance optimization)

You may modify your browser settings to manage or block cookies at any time.

10. Contact

If you have questions about this Privacy Policy, contact us at support@lotkeys.com.

11. How to View, Correct, or Delete Your Personal Information

You may request access to, correction of, or deletion of your personal data by contacting us at support@lotkeys.com. GDPR rights including access, rectification, objection, and data portability are fully supported.

12. Cryptocurrency and Credit Card Information

Payment data such as credit card information is encrypted and not stored on our servers. Cryptocurrency transaction details such as TxID and wallet address are retained only for AML compliance and fraud prevention. These details are not used for other purposes.

13. Online Privacy Law Compliance

Lotkeys Limited complies with GDPR, PDPA, CCPA, and applicable online privacy regulations. We apply internationally recognized data protection standards.

14. Social Media

Our website may include social login integrations such as Google Login and Facebook Login. These services may collect your IP address and set cookies. Their use is governed by their respective privacy policies.

15. Data Retention Period

Personal data is stored only for as long as necessary to provide our services or as required by law. Standard GDPR retention schedules apply to all data categories.

16. Account Deletion

You may delete your account by contacting us. Account deletion does not affect mandatory retention of certain legal records, including:

• Accounting and invoice data (10 years)
• Fraud-related IP logs
• Chargeback records
  
  

17. Third-Party Service Providers

We use third-party providers to operate our website, manage payments, enhance security, and support customer service. These include: Cloudflare, Google Login, and Facebook Login. Providers receive only the minimum data required to perform their functions.

18. Legal Actions

We may disclose personal information if legally required by a court order, government inquiry, or regulatory request.

19. Disclosure of Personal Information to Marketers

We do not sell or share your personal information with third-party marketers or advertising partners outside the purposes defined in this policy.

20. Privacy Policy Changes

Updates to this Privacy Policy will be posted on this page. Continued use of our website constitutes acceptance of the revised policy.

21. Consent

By accessing or using our website, you acknowledge and consent to the terms of this Privacy Policy. If you do not agree, please discontinue use of the site.

This Privacy Policy was last updated on February 06, 2026.