:root {
    --sp-bg: #202020;
    --sp-bg-card: #272727;
    --sp-bg-card-hover: #2e2e2e;
    --sp-bg-input: #2a2a2a;
    --sp-bg-elevated: #303030;
    --sp-border: rgba(255, 255, 255, 0.06);
    --sp-border-hover: rgba(255, 255, 255, 0.10);
    --sp-text: #e8e8e8;
    --sp-text-secondary: #a0a0a0;
    --sp-text-muted: #6d6d6d;
    --sp-radius: 14px;
    --sp-radius-sm: 10px;
    --sp-radius-xs: 6px;
    --sp-shadow: 0 2px 16px rgba(0, 0, 0, 0.25);
    --sp-shadow-hover: 0 8px 32px rgba(0, 0, 0, 0.35);
    --sp-transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

/* ---- HERO ---- */
.support-hero {
    background: linear-gradient(160deg, #1a1a1a 0%, #202020 50%, #1b1b2f 100%);
    padding: 70px 0 60px;
    position: relative;
    overflow: visible;
}
.support-hero::before {
    content: '';
    position: absolute;
    top: -40%;
    right: -15%;
    width: 500px;
    height: 500px;
    background: radial-gradient(circle, rgba(255, 84, 0, 0.07) 0%, transparent 70%);
    border-radius: 50%;
    pointer-events: none;
    clip-path: inset(0);
}
.support-hero::after {
    content: '';
    position: absolute;
    bottom: -30%;
    left: -8%;
    width: 350px;
    height: 350px;
    background: radial-gradient(circle, rgba(255, 138, 21, 0.05) 0%, transparent 70%);
    border-radius: 50%;
    pointer-events: none;
    clip-path: inset(0);
}
.support-hero-inner {
    text-align: center;
    position: relative;
    z-index: 2;
}
.support-hero-icon {
    width: 72px;
    height: 72px;
    margin: 0 auto 20px;
    background: linear-gradient(135deg, var(--color), #ff8a15);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    box-shadow: 0 6px 24px rgba(255, 84, 0, 0.25);
}
.support-hero-icon i {
    font-size: 28px;
    color: #fff;
}
.support-hero h1 {
    font-size: 34px;
    font-weight: 700;
    color: #fff;
    margin-bottom: 10px;
    letter-spacing: -0.3px;
}
.support-hero p {
    font-size: 15px;
    color: rgba(255, 255, 255, 0.5);
    margin-bottom: 32px;
    line-height: 1.5;
    max-width: 460px;
    margin-left: auto;
    margin-right: auto;
}

/* Search */
.support-search {
    max-width: 500px;
    margin: 0 auto;
    position: relative;
}
.support-search > i {
    position: absolute;
    left: 20px;
    top: 50%;
    transform: translateY(-50%);
    font-size: 15px;
    color: var(--sp-text-muted);
    z-index: 2;
}
.support-search input {
    width: 100%;
    height: 52px;
    border-radius: 50px;
    border: 1px solid rgba(255, 255, 255, 0.08);
    background: rgba(255, 255, 255, 0.05);
    padding: 0 24px 0 48px;
    font-size: 14px;
    color: #fff;
    transition: var(--sp-transition);
    font-family: Barlow, sans-serif;
}
.support-search input::placeholder {
    color: rgba(255, 255, 255, 0.3);
}
.support-search input:focus {
    border-color: var(--color);
    background: rgba(255, 255, 255, 0.08);
    box-shadow: 0 0 0 3px rgba(255, 84, 0, 0.12);
}

/* Search Suggestions Dropdown */
.search-suggestions {
    position: absolute;
    top: calc(100% + 8px);
    left: 0;
    right: 0;
    background: #2a2a2a;
    border: 1px solid rgba(255, 255, 255, 0.08);
    border-radius: 16px;
    box-shadow: 0 12px 40px rgba(0, 0, 0, 0.4);
    max-height: 380px;
    overflow-y: auto;
    display: none;
    z-index: 100;
    scrollbar-width: thin;
    scrollbar-color: rgba(255,255,255,0.1) transparent;
}
.search-suggestions.visible { display: block; }

.search-suggestions-inner {
    padding: 8px;
    text-align: left;
}
.search-suggestion-group {
    margin-bottom: 4px;
}
.search-suggestion-group:last-child { margin-bottom: 0; }
.search-suggestion-category {
    font-size: 10px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 1px;
    color: var(--color);
    padding: 8px 14px 4px;
}
.search-suggestion-item {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 10px 14px;
    border-radius: 10px;
    cursor: pointer;
    transition: background 0.15s ease;
}
.search-suggestion-item:hover,
.search-suggestion-item.active {
    background: rgba(255, 255, 255, 0.06);
}
.search-suggestion-icon {
    width: 34px;
    height: 34px;
    min-width: 34px;
    border-radius: 8px;
    background: rgba(255, 84, 0, 0.1);
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--color);
    font-size: 13px;
}
.search-suggestion-text {
    flex: 1;
    min-width: 0;
}
.search-suggestion-text h5 {
    font-size: 13px;
    font-weight: 500;
    color: var(--sp-text);
    margin: 0;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.search-suggestion-text h5 mark {
    background: rgba(255, 84, 0, 0.25);
    color: #fff;
    border-radius: 2px;
    padding: 0 2px;
}
.search-suggestion-text small {
    font-size: 11px;
    color: var(--sp-text-muted);
}
.search-suggestion-arrow {
    color: var(--sp-text-muted);
    font-size: 11px;
    opacity: 0;
    transition: opacity 0.15s ease, transform 0.15s ease;
    transform: translateX(-4px);
}
.search-suggestion-item:hover .search-suggestion-arrow {
    opacity: 1;
    transform: translateX(0);
}
.search-no-results {
    display: none;
    text-align: center;
    padding: 28px 20px;
}
.search-no-results.visible { display: block; }
.search-no-results i {
    position: static;
    transform: none;
    font-size: 28px;
    color: var(--sp-text-muted);
    margin-bottom: 10px;
    display: block;
}
.search-no-results p {
    font-size: 13px;
    color: var(--sp-text-secondary);
    margin: 0;
}
.search-no-results a {
    color: var(--color);
    text-decoration: none;
    font-weight: 500;
}
.search-no-results a:hover { text-decoration: underline; }

/* Popular Topics Chips */
.popular-topics {
    display: flex;
    align-items: center;
    justify-content: center;
    flex-wrap: wrap;
    gap: 8px;
    margin-top: 20px;
}
.popular-topics-label {
    font-size: 12px;
    color: var(--sp-text-muted);
    font-weight: 500;
}
.popular-chip {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 6px 14px;
    border-radius: 50px;
    border: 1px solid rgba(255, 255, 255, 0.08);
    background: rgba(255, 255, 255, 0.04);
    color: var(--sp-text-secondary);
    font-size: 12px;
    font-weight: 500;
    font-family: Barlow, sans-serif;
    cursor: pointer;
    transition: all 0.2s ease;
    white-space: nowrap;
}
.popular-chip i {
    font-size: 11px;
    color: var(--color);
    opacity: 0.7;
    transition: opacity 0.2s ease;
}
.popular-chip:hover {
    background: rgba(255, 84, 0, 0.1);
    border-color: rgba(255, 84, 0, 0.25);
    color: #fff;
}
.popular-chip:hover i {
    opacity: 1;
}

/* ---- CATEGORY CARDS ---- */
.support-categories {
    padding: 50px 0 30px;
    background: var(--sp-bg);
}
.category-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 16px;
}
.category-card {
    background: var(--sp-bg-card);
    border-radius: var(--sp-radius);
    padding: 32px 24px;
    text-align: center;
    cursor: pointer;
    transition: var(--sp-transition);
    border: 1px solid var(--sp-border);
    position: relative;
    overflow: hidden;
}
.category-card::before {
    content: '';
    position: absolute;
    top: 0; left: 0; right: 0;
    height: 3px;
    background: var(--fire-gradient);
    opacity: 0;
    transition: var(--sp-transition);
}
.category-card:hover {
    background: var(--sp-bg-card-hover);
    transform: translateY(-3px);
    box-shadow: var(--sp-shadow-hover);
    border-color: var(--sp-border-hover);
}
.category-card:hover::before { opacity: 1; }
.category-card-icon {
    width: 58px;
    height: 58px;
    margin: 0 auto 16px;
    background: rgba(255, 84, 0, 0.08);
    border-radius: 14px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: var(--sp-transition);
}
.category-card:hover .category-card-icon {
    background: linear-gradient(135deg, var(--color), #ff8a15);
    transform: scale(1.05);
}
.category-card-icon i {
    font-size: 22px;
    color: var(--color);
    transition: var(--sp-transition);
}
.category-card:hover .category-card-icon i { color: #fff; }
.category-card h3 {
    font-size: 16px;
    font-weight: 600;
    color: var(--sp-text);
    margin-bottom: 6px;
}
.category-card p {
    font-size: 13px;
    color: var(--sp-text-muted);
    line-height: 1.5;
    margin-bottom: 14px;
}
.category-arrow {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 34px;
    height: 34px;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.04);
    transition: var(--sp-transition);
}
.category-arrow i {
    font-size: 12px;
    color: var(--sp-text-muted);
    transition: var(--sp-transition);
}
.category-card:hover .category-arrow { background: var(--color); }
.category-card:hover .category-arrow i {
    color: #fff;
    transform: translateX(2px);
}
.category-card.active {
    border-color: rgba(255, 84, 0, 0.3);
    box-shadow: 0 4px 20px rgba(255, 84, 0, 0.1);
}
.category-card.active::before { opacity: 1; }
.category-card.active .category-card-icon {
    background: linear-gradient(135deg, var(--color), #ff8a15);
}
.category-card.active .category-card-icon i { color: #fff; }

/* ---- DETAIL PANEL ---- */
.support-detail {
    padding: 0 0 80px;
    background: var(--sp-bg);
    display: none;
}
.support-detail.visible {
    display: block;
    animation: fadeSlideUp 0.4s ease;
    scroll-margin-top: 10px;
}
@keyframes fadeSlideUp {
    from { opacity: 0; transform: translateY(16px); }
    to   { opacity: 1; transform: translateY(0); }
}

/* Breadcrumb */
.support-breadcrumb {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 28px;
    padding: 12px 18px;
    background: var(--sp-bg-card);
    border-radius: var(--sp-radius-sm);
    border: 1px solid var(--sp-border);
}
.support-breadcrumb a {
    font-size: 14px;
    color: var(--color);
    font-weight: 500;
    display: flex;
    align-items: center;
    gap: 8px;
    transition: var(--sp-transition);
}
.support-breadcrumb a:hover { color: var(--color-link-hover); }
.breadcrumb-sep { color: var(--sp-text-muted); font-size: 14px; }
.breadcrumb-current { font-size: 14px; color: var(--sp-text); font-weight: 500; }

/* ---- TOPIC PANEL ---- */
.topic-panel { display: none; }
.topic-panel.visible {
    display: block;
    animation: fadeSlideUp 0.35s ease;
}
.topic-panel-header {
    display: flex;
    align-items: center;
    gap: 18px;
    margin-bottom: 24px;
    padding-bottom: 20px;
    border-bottom: 1px solid var(--sp-border);
}
.topic-panel-icon {
    width: 52px;
    height: 52px;
    min-width: 52px;
    background: linear-gradient(135deg, var(--color), #ff8a15);
    border-radius: 13px;
    display: flex;
    align-items: center;
    justify-content: center;
    box-shadow: 0 4px 14px rgba(255, 84, 0, 0.2);
}
.topic-panel-icon i { font-size: 20px; color: #fff; }
.topic-panel-header h2 {
    font-size: 22px;
    font-weight: 700;
    color: var(--sp-text);
    margin-bottom: 3px;
}
.topic-panel-header p {
    font-size: 14px;
    color: var(--sp-text-muted);
    line-height: 1.4;
}

/* Intro Box */
.topic-intro-box {
    background: var(--sp-bg-card);
    border-radius: var(--sp-radius);
    padding: 24px;
    margin-bottom: 20px;
    border: 1px solid var(--sp-border);
    border-left: 3px solid var(--color);
}
.topic-intro-box p {
    font-size: 14px;
    color: var(--sp-text-secondary);
    line-height: 1.7;
}

/* ---- TOPIC ITEMS (Accordion) ---- */
.topic-list {
    display: flex;
    flex-direction: column;
    gap: 10px;
}
.topic-item {
    background: var(--sp-bg-card);
    border-radius: var(--sp-radius);
    border: 1px solid var(--sp-border);
    overflow: hidden;
    transition: var(--sp-transition);
}
.topic-item:hover { border-color: var(--sp-border-hover); }
.topic-item.active {
    border-color: rgba(255, 84, 0, 0.2);
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.2);
}
.topic-item-header {
    display: flex;
    align-items: center;
    gap: 14px;
    padding: 20px 24px;
    cursor: pointer;
    transition: var(--sp-transition);
}
.topic-item-header:hover { background: rgba(255, 255, 255, 0.02); }
.topic-item.active .topic-item-header { background: rgba(255, 84, 0, 0.04); }
.topic-item-num {
    width: 38px;
    height: 38px;
    min-width: 38px;
    background: rgba(255, 255, 255, 0.05);
    border-radius: 10px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 14px;
    font-weight: 700;
    color: var(--sp-text-secondary);
    transition: var(--sp-transition);
}
.topic-item.active .topic-item-num {
    background: linear-gradient(135deg, var(--color), #ff8a15);
    color: #fff;
}
.topic-item-header h4 {
    flex: 1;
    font-size: 15px;
    font-weight: 500;
    color: var(--sp-text);
    line-height: 1.4;
}
.topic-chevron {
    font-size: 12px;
    color: var(--sp-text-muted);
    transition: transform 0.3s ease;
}
.topic-item.active .topic-chevron {
    transform: rotate(180deg);
    color: var(--color);
}

/* Expandable Body */
.topic-item-body {
    max-height: 0;
    overflow: hidden;
    transition: max-height 0.4s cubic-bezier(0.4, 0, 0.2, 1),
                opacity 0.3s ease;
    opacity: 0;
}
.topic-item.active .topic-item-body {
    opacity: 1;
}
.topic-item-body > *:not(.partnership-form) {
    padding-left: 24px;
    padding-right: 24px;
}
.topic-item-body .partnership-form { padding: 0 24px 24px; }

/* Topic Content */
.topic-content {
    display: block;
    margin-top: 10px;
    padding-left: 24px;
    padding-right: 24px;
}
@keyframes fadeIn {
    from { opacity: 0; }
    to   { opacity: 1; }
}
.topic-content p {
    font-size: 14px;
    color: var(--sp-text-secondary);
    line-height: 1.8;
    margin-bottom: 12px;
}
.topic-content ul {
    margin: 10px 0 16px 0;
    list-style: none;
}
.topic-content ul li {
    font-size: 14px;
    color: var(--sp-text-secondary);
    line-height: 1.7;
    padding: 5px 0 5px 22px;
    position: relative;
}
.topic-content ul li::before {
    content: '';
    position: absolute;
    left: 0;
    top: 13px;
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background: var(--color);
}
.topic-content strong { color: var(--sp-text); }

/* ---- TOPIC FOOTER ---- */
.topic-item-footer {
    margin-top: 16px;
    padding: 20px 24px;
    background: rgba(255, 255, 255, 0.02);
    border-top: 1px solid var(--sp-border);
    display: flex;
    align-items: center;
    justify-content: space-between;
}
.topic-item-footer p {
    font-size: 14px;
    color: var(--sp-text-muted);
    font-weight: 500;
    margin-bottom: 0;
}
.btn-create-ticket {
    padding: 11px 24px;
    background: linear-gradient(135deg, var(--color), #ff8a15);
    color: #fff;
    border: none;
    border-radius: 30px;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    transition: var(--sp-transition);
    display: flex;
    align-items: center;
    gap: 8px;
    font-family: Barlow, sans-serif;
    box-shadow: 0 3px 12px rgba(255, 84, 0, 0.2);
}
.btn-create-ticket:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 20px rgba(255, 84, 0, 0.3);
}
.btn-create-ticket i { font-size: 13px; }

/* ---- PARTNERSHIP FORMS ---- */
.partnership-form { padding-top: 4px; }
.partnership-form .form-desc {
    font-size: 14px;
    color: var(--sp-text-muted);
    line-height: 1.6;
    margin-bottom: 20px;
    margin-top: 12px;
}
.form-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 14px;
    margin-bottom: 6px;
}
.form-group { margin-bottom: 14px; }
.form-group.full-width { grid-column: 1 / -1; }
.form-group label {
    display: block;
    font-size: 13px;
    font-weight: 600;
    color: var(--sp-text-secondary);
    margin-bottom: 7px;
}
.req { color: var(--color); }
.form-group input,
.form-group textarea {
    width: 100%;
    height: 46px;
    border-radius: var(--sp-radius-xs);
    border: 1px solid var(--sp-border);
    padding: 0 14px;
    font-size: 14px;
    color: var(--sp-text);
    background: var(--sp-bg-input);
    transition: var(--sp-transition);
    font-family: Barlow, sans-serif;
}
.form-group select {
    width: 100%;
    height: 46px;
    border-radius: var(--sp-radius-xs);
    border: 1px solid var(--sp-border);
    padding: 0 42px 0 14px;
    font-size: 14px;
    color: var(--sp-text);
    background-color: var(--sp-bg-input);
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='%23999999' stroke-width='2.2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 14px center;
    background-size: 14px;
    transition: var(--sp-transition);
    font-family: Barlow, sans-serif;
    -webkit-appearance: none;
    -moz-appearance: none;
    appearance: none;
    cursor: pointer;
}
.form-group select::-ms-expand {
    display: none;
}
/* dark.min.css: body.dark select { background: #fafafa } — specificity beats .form-group select */
body.dark .form-group select {
    width: 100%;
    height: 46px;
    border-radius: var(--sp-radius-xs);
    border: 1px solid var(--sp-border);
    padding: 0 42px 0 14px;
    font-size: 14px;
    color: var(--sp-text);
    background-color: var(--sp-bg-input);
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='%23999999' stroke-width='2.2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 14px center;
    background-size: 14px;
    transition: var(--sp-transition);
    font-family: Barlow, sans-serif;
    -webkit-appearance: none;
    -moz-appearance: none;
    appearance: none;
    cursor: pointer;
}
body.dark .form-group select::-ms-expand {
    display: none;
}
.form-group textarea {
    height: 90px;
    padding: 12px 14px;
    resize: none;
}
.form-group input:focus,
.form-group textarea:focus,
.form-group select:focus {
    border-color: var(--color);
    background-color: var(--sp-bg-elevated);
    box-shadow: 0 0 0 3px rgba(255, 84, 0, 0.08);
}
.form-group input::placeholder,
.form-group textarea::placeholder {
    color: var(--sp-text-muted);
}

/* Platform Checkboxes */
.platform-checkboxes {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 10px;
    margin-top: 4px;
}
.checkbox-card { display: block; cursor: pointer; }
.checkbox-card input { display: none; }
.checkbox-card-inner {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 8px;
    padding: 16px 10px;
    border-radius: var(--sp-radius-sm);
    border: 1px solid var(--sp-border);
    background: var(--sp-bg-input);
    transition: var(--sp-transition);
    text-align: center;
}
.checkbox-card-inner i {
    font-size: 20px;
    color: var(--sp-text-muted);
    transition: var(--sp-transition);
}
.checkbox-card-inner span {
    font-size: 12px;
    font-weight: 500;
    color: var(--sp-text-muted);
    transition: var(--sp-transition);
}
.checkbox-card input:checked + .checkbox-card-inner {
    border-color: var(--color);
    background: rgba(255, 84, 0, 0.06);
    box-shadow: 0 2px 10px rgba(255, 84, 0, 0.08);
}
.checkbox-card input:checked + .checkbox-card-inner i { color: var(--color); }
.checkbox-card input:checked + .checkbox-card-inner span {
    color: var(--sp-text);
    font-weight: 600;
}
.checkbox-card:hover .checkbox-card-inner {
    border-color: var(--sp-border-hover);
    background: var(--sp-bg-elevated);
}
.other-platform-input { margin-top: 10px; }
.other-platform-input input {
    width: 100%;
    height: 46px;
    border-radius: var(--sp-radius-xs);
    border: 1px solid var(--sp-border);
    padding: 0 14px;
    font-size: 14px;
    color: var(--sp-text);
    background: var(--sp-bg-input);
    transition: var(--sp-transition);
    font-family: Barlow, sans-serif;
}
.other-platform-input input:focus {
    border-color: var(--color);
    background: var(--sp-bg-elevated);
    box-shadow: 0 0 0 3px rgba(255, 84, 0, 0.08);
}
.btn-submit-partnership {
    margin-top: 10px;
    padding: 12px 32px;
    background: linear-gradient(135deg, var(--color), #ff8a15);
    color: #fff;
    border: none;
    border-radius: 30px;
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
    transition: var(--sp-transition);
    display: inline-flex;
    align-items: center;
    gap: 8px;
    font-family: Barlow, sans-serif;
    box-shadow: 0 3px 12px rgba(255, 84, 0, 0.2);
}
.btn-submit-partnership:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 20px rgba(255, 84, 0, 0.3);
}

/* ---- CARD VERIFICATION ---- */
.support-card-verification {
    padding: 80px 0;
    background: var(--sp-bg);
}
.verification-box {
    max-width: 540px;
    margin: 0 auto;
    background: var(--sp-bg-card);
    border-radius: var(--sp-radius);
    padding: 44px 36px;
    border: 1px solid var(--sp-border);
    box-shadow: var(--sp-shadow);
    text-align: center;
}
.verification-icon {
    width: 68px;
    height: 68px;
    margin: 0 auto 20px;
    background: var(--green-gradient);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    box-shadow: 0 6px 20px rgba(26, 106, 80, 0.2);
}
.verification-icon i { font-size: 26px; color: #fff; }
.verification-box h2 {
    font-size: 22px;
    font-weight: 700;
    color: var(--sp-text);
    margin-bottom: 8px;
}
.verification-box > p {
    font-size: 14px;
    color: var(--sp-text-muted);
    line-height: 1.6;
    margin-bottom: 28px;
}
.verification-form { text-align: left; }
.verification-form .form-group { margin-bottom: 18px; }

/* File Upload */
.file-upload-area {
    border: 2px dashed rgba(255, 255, 255, 0.08);
    border-radius: var(--sp-radius-sm);
    padding: 28px 16px;
    text-align: center;
    cursor: pointer;
    transition: var(--sp-transition);
    background: var(--sp-bg-input);
}
.file-upload-area:hover,
.file-upload-area.dragover {
    border-color: var(--color);
    background: rgba(255, 84, 0, 0.04);
}
.file-upload-area i {
    font-size: 28px;
    color: var(--sp-text-muted);
    margin-bottom: 10px;
    display: block;
    transition: var(--sp-transition);
}
.file-upload-area:hover i { color: var(--color); }
.file-upload-area p {
    font-size: 13px;
    color: var(--sp-text-muted);
    margin-bottom: 4px;
}
.file-upload-area p span { color: var(--color); font-weight: 600; }
.file-upload-area small { font-size: 12px; color: var(--sp-text-muted); }
.file-name {
    margin-top: 8px;
    font-size: 13px;
    color: var(--color);
    font-weight: 500;
}
.btn-submit-verification {
    width: 100%;
    padding: 13px;
    background: var(--green-gradient);
    color: #fff;
    border: none;
    border-radius: 30px;
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
    transition: var(--sp-transition);
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    font-family: Barlow, sans-serif;
    box-shadow: 0 3px 12px rgba(26, 106, 80, 0.2);
    margin-top: 6px;
}
.btn-submit-verification:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 20px rgba(26, 106, 80, 0.3);
}

/* ---- TICKET MODAL ---- */
.ticket-modal-overlay {
    position: fixed;
    top: 0; left: 0;
    width: 100%; height: 100%;
    background: rgba(0, 0, 0, 0.65);
    backdrop-filter: blur(6px);
    -webkit-backdrop-filter: blur(6px);
    z-index: 9999;
    display: flex;
    align-items: center;
    justify-content: center;
    opacity: 0;
    visibility: hidden;
    transition: all 0.3s ease;
}
.ticket-modal-overlay.visible {
    opacity: 1;
    visibility: visible;
}
.ticket-modal {
    background: var(--sp-bg-card);
    border-radius: var(--sp-radius);
    width: 100%;
    max-width: 520px;
    max-height: 90vh;
    overflow-y: auto;
    transform: scale(0.92) translateY(16px);
    transition: all 0.35s cubic-bezier(0.4, 0, 0.2, 1);
    box-shadow: 0 25px 60px rgba(0, 0, 0, 0.4);
    border: 1px solid var(--sp-border);
}
.ticket-modal-overlay.visible .ticket-modal {
    transform: scale(1) translateY(0);
}
.ticket-modal-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 22px 24px;
    border-bottom: 1px solid var(--sp-border);
}
.ticket-modal-header h3 {
    font-size: 17px;
    font-weight: 700;
    color: var(--sp-text);
    display: flex;
    align-items: center;
    gap: 10px;
}
.ticket-modal-header h3 i { color: var(--color); }
.ticket-modal-close {
    width: 34px;
    height: 34px;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.05);
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    transition: var(--sp-transition);
    border: none;
}
.ticket-modal-close i { font-size: 15px; color: var(--sp-text-muted); }
.ticket-modal-close:hover { background: rgba(255, 50, 50, 0.1); }
.ticket-modal-close:hover i { color: #ff4444; }
.ticket-modal-body { padding: 24px; }
.ticket-modal-body .form-group { margin-bottom: 18px; }
.ticket-modal-body .file-upload-area { padding: 22px 16px; }
.ticket-modal-footer {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 10px;
    padding: 18px 24px;
    border-top: 1px solid var(--sp-border);
}
.btn-cancel {
    padding: 11px 22px;
    border-radius: 30px;
    background: rgba(255, 255, 255, 0.05);
    color: var(--sp-text-muted);
    font-size: 14px;
    font-weight: 500;
    border: none;
    cursor: pointer;
    transition: var(--sp-transition);
    font-family: Barlow, sans-serif;
}
.btn-cancel:hover {
    background: rgba(255, 255, 255, 0.08);
    color: var(--sp-text-secondary);
}
.btn-submit-ticket {
    padding: 11px 24px;
    background: linear-gradient(135deg, var(--color), #ff8a15);
    color: #fff;
    border: none;
    border-radius: 30px;
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
    transition: var(--sp-transition);
    display: flex;
    align-items: center;
    gap: 8px;
    font-family: Barlow, sans-serif;
    box-shadow: 0 3px 12px rgba(255, 84, 0, 0.2);
}
.btn-submit-ticket:hover {
    transform: translateY(-1px);
    box-shadow: 0 6px 18px rgba(255, 84, 0, 0.3);
}

/* ---- TOAST ---- */
.toast-container {
    position: fixed;
    bottom: 28px;
    right: 28px;
    z-index: 10000;
    display: flex;
    flex-direction: column;
    gap: 10px;
}
.toast {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 15px 20px;
    border-radius: var(--sp-radius-sm);
    background: var(--sp-bg-card);
    box-shadow: 0 8px 32px rgba(0, 0, 0, 0.3);
    border: 1px solid var(--sp-border);
    border-left-width: 4px;
    min-width: 290px;
    animation: toastSlideIn 0.4s ease;
    transition: all 0.3s ease;
}
.toast.success { border-left-color: #059f0a; }
.toast.error   { border-left-color: #d01111; }
.toast.warning { border-left-color: #ffac09; }
.toast i { font-size: 18px; }
.toast.success i { color: #059f0a; }
.toast.error i   { color: #d01111; }
.toast.warning i { color: #ffac09; }
.toast-text { flex: 1; }
.toast-text strong {
    display: block;
    font-size: 14px;
    color: var(--sp-text);
    margin-bottom: 2px;
}
.toast-text p {
    font-size: 13px;
    color: var(--sp-text-muted);
    line-height: 1.4;
}
.toast-close {
    background: none;
    border: none;
    cursor: pointer;
    color: var(--sp-text-muted);
    font-size: 13px;
    padding: 4px;
    transition: var(--sp-transition);
}
.toast-close:hover { color: var(--sp-text-secondary); }
.toast.removing { opacity: 0; transform: translateX(100px); }
@keyframes toastSlideIn {
    from { opacity: 0; transform: translateX(100px); }
    to   { opacity: 1; transform: translateX(0); }
}

/* ---- SEARCH ---- */
.search-highlight {
    background: rgba(255, 84, 0, 0.15);
    border-radius: 2px;
    padding: 1px 2px;
}
.topic-item.search-match {
    border-color: rgba(255, 84, 0, 0.25);
    box-shadow: 0 0 0 2px rgba(255, 84, 0, 0.06);
}
.no-results { text-align: center; padding: 60px 20px; }
.no-results i { font-size: 44px; color: var(--sp-text-muted); margin-bottom: 14px; display: block; }
.no-results p { font-size: 15px; color: var(--sp-text-muted); margin-bottom: 4px; }
.no-results small { font-size: 13px; color: var(--sp-text-muted); }

/* ---- ANIMATIONS ---- */
.animate-in {
    opacity: 0;
    transform: translateY(12px);
    transition: opacity 0.45s ease, transform 0.45s ease;
}
.animate-in.visible {
    opacity: 1;
    transform: translateY(0);
    scroll-margin-top: 10px;
}

/* ---- BTN LOADING ---- */
.btn-loading {
    pointer-events: none;
    opacity: 0.7;
}
.btn-loading::after {
    content: '';
    width: 14px;
    height: 14px;
    border: 2px solid rgba(255, 255, 255, 0.3);
    border-top-color: #fff;
    border-radius: 50%;
    animation: btnSpin 0.6s linear infinite;
    margin-left: 8px;
}
@keyframes btnSpin {
    to { transform: rotate(360deg); }
}

/* ---- SCROLLBAR ---- */
.ticket-modal::-webkit-scrollbar { width: 4px; }
.ticket-modal::-webkit-scrollbar-thumb { background: var(--color); border-radius: 4px; }
.ticket-modal::-webkit-scrollbar-track { background: transparent; }

/* ---- RESPONSE TIME BADGE ---- */
.response-time-badge {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 10px 16px;
    background: rgba(34, 197, 94, 0.08);
    border: 1px solid rgba(34, 197, 94, 0.15);
    border-radius: 10px;
    margin: 16px 24px 6px 24px;
    margin-top: 16px;
}
.response-time-badge i {
    color: #22c55e;
    font-size: 14px;
}
.response-time-badge span {
    font-size: 12px;
    color: var(--sp-text-secondary);
    font-weight: 500;
}
.response-time-badge strong {
    color: #22c55e;
}

/* ---- FEEDBACK BUTTONS ---- */
.feedback-row {
    display: flex;
    align-items: center;
    gap: 10px;
    margin: 16px 24px 0;
    padding: 14px 0;
    border-top: 1px solid var(--sp-border);
}
.feedback-row span {
    font-size: 12px;
    color: var(--sp-text-muted);
    font-weight: 500;
}
.feedback-btn {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 6px 14px;
    font-size: 12px;
    font-weight: 600;
    font-family: Barlow, sans-serif;
    border-radius: 20px;
    border: 1px solid rgba(255, 255, 255, 0.08);
    background: rgba(255, 255, 255, 0.03);
    color: var(--sp-text-secondary);
    cursor: pointer;
    transition: all 0.2s ease;
}
.feedback-btn:hover {
    border-color: rgba(255, 255, 255, 0.15);
    background: rgba(255, 255, 255, 0.06);
}
.feedback-btn.yes:hover, .feedback-btn.yes.selected {
    background: rgba(34, 197, 94, 0.1);
    border-color: rgba(34, 197, 94, 0.3);
    color: #22c55e;
}
.feedback-btn.no:hover, .feedback-btn.no.selected {
    background: rgba(239, 68, 68, 0.1);
    border-color: rgba(239, 68, 68, 0.3);
    color: #ef4444;
}
.feedback-btn.selected {
    pointer-events: none;
}
.feedback-thanks {
    font-size: 12px;
    color: #22c55e;
    font-weight: 500;
    display: none;
    align-items: center;
    gap: 5px;
}
.feedback-thanks.visible { display: flex; }

/* ---- COPY BUTTON ---- */
.copy-btn {
    position: absolute;
    top: 8px;
    right: 8px;
    display: flex;
    align-items: center;
    gap: 5px;
    padding: 5px 10px;
    border-radius: 6px;
    background: rgba(255, 255, 255, 0.06);
    border: 1px solid rgba(255, 255, 255, 0.08);
    color: var(--sp-text-muted);
    font-size: 11px;
    font-weight: 500;
    font-family: Barlow, sans-serif;
    cursor: pointer;
    transition: all 0.2s ease;
    opacity: 0;
    z-index: 2;
}
.topic-content:hover .copy-btn { opacity: 1; }
.copy-btn:hover {
    background: rgba(255, 84, 0, 0.1);
    border-color: rgba(255, 84, 0, 0.25);
    color: var(--color);
}
.copy-btn.copied {
    background: rgba(34, 197, 94, 0.1);
    border-color: rgba(34, 197, 94, 0.25);
    color: #22c55e;
}
.topic-content { position: relative; }

/* ---- RECENT SEARCHES ---- */
.recent-searches {
    padding: 12px 16px;
    border-bottom: 1px solid var(--sp-border);
}
.recent-searches-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 8px;
}
.recent-searches-header span {
    font-size: 11px;
    font-weight: 600;
    color: var(--sp-text-muted);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}
.recent-clear-btn {
    font-size: 11px;
    color: var(--sp-text-muted);
    cursor: pointer;
    background: none;
    border: none;
    font-family: Barlow, sans-serif;
    transition: color 0.2s;
    padding: 0;
}
.recent-clear-btn:hover { color: var(--color); }
.recent-search-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px 10px;
    border-radius: 8px;
    cursor: pointer;
    transition: background 0.15s;
}
.recent-search-item:hover {
    background: rgba(255, 255, 255, 0.04);
}
.recent-search-item i {
    font-size: 12px;
    color: var(--sp-text-muted);
}
.recent-search-item span {
    font-size: 13px;
    color: var(--sp-text-secondary);
}

/* ---- FLOATING HELP BUTTON ---- */
.floating-help-btn {
    position: fixed;
    bottom: 28px;
    right: 28px;
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 14px 22px;
    background: linear-gradient(135deg, var(--color), #ff8a15);
    color: #fff;
    border: none;
    border-radius: 50px;
    font-size: 14px;
    font-weight: 600;
    font-family: Barlow, sans-serif;
    cursor: pointer;
    box-shadow: 0 6px 24px rgba(255, 84, 0, 0.35);
    z-index: 90;
    opacity: 0;
    transform: translateY(20px) scale(0.9);
    pointer-events: none;
    transition: opacity 0.35s ease, transform 0.35s ease, box-shadow 0.2s ease;
}
.floating-help-btn.visible {
    opacity: 1;
    transform: translateY(0) scale(1);
    pointer-events: auto;
}
.floating-help-btn:hover {
    box-shadow: 0 8px 32px rgba(255, 84, 0, 0.5);
    transform: translateY(-2px) scale(1.03);
}
.floating-help-btn i {
    font-size: 17px;
}
.floating-help-btn span {
    white-space: nowrap;
}

/* ---- RESPONSIVE ---- */
@media (max-width: 1200px) {
    .category-grid { grid-template-columns: repeat(2, 1fr); }
}
@media (max-width: 992px) {
    .support-hero { padding: 55px 0 45px; }
    .support-hero h1 { font-size: 28px; }
    .support-categories { padding: 36px 0 24px; }
    .topic-panel-header h2 { font-size: 19px; }
}
@media (max-width: 768px) {
    .floating-help-btn { bottom: 18px; right: 18px; padding: 12px; }
    .floating-help-btn span { display: none; }
    .floating-help-btn i { font-size: 20px; }
    .support-categories .container { overflow: visible; }
    .category-grid {
        display: flex;
        overflow-x: auto;
        gap: 12px;
        padding-bottom: 8px;
        margin: 0 -16px;
        padding-left: 16px;
        padding-right: 16px;
        scroll-snap-type: x mandatory;
        -webkit-overflow-scrolling: touch;
        scrollbar-width: none;
    }
    .category-grid::-webkit-scrollbar { display: none; }
    .category-card {
        min-width: 200px;
        max-width: 220px;
        flex: 0 0 auto;
        text-align: center;
        padding: 22px 16px 18px;
        scroll-snap-align: start;
    }
    .category-card-icon {
        margin: 0 auto 10px;
        width: 44px; height: 44px; min-width: 44px;
        border-radius: 12px;
    }
    .category-card-icon i { font-size: 18px; }
    .category-card h3 { font-size: 13px; margin-bottom: 4px; }
    .category-card p { font-size: 11px; margin-bottom: 10px; line-height: 1.4; }
    .category-arrow { margin: 0 auto; min-width: 30px; width: 30px; height: 30px; }
    .support-hero { padding: 44px 0 36px; }
    .support-hero h1 { font-size: 24px; }
    .support-hero p { font-size: 13px; margin-bottom: 22px; }
    .support-hero-icon { width: 60px; height: 60px; }
    .support-hero-icon i { font-size: 24px; }
    .popular-topics {
        justify-content: center;
        gap: 8px;
    }
    .popular-topics-label {
        width: 100%;
        text-align: center;
    }
    .support-search input { height: 48px; font-size: 13px; }
    .topic-item-header { padding: 16px 18px; gap: 10px; }
    .topic-item-header h4 { font-size: 14px; }
    .topic-item-num { width: 34px; height: 34px; min-width: 34px; font-size: 13px; border-radius: 9px; }
    .topic-content { padding-left: 18px; padding-right: 18px; }
    .topic-item-footer {
        flex-direction: column;
        gap: 12px;
        padding: 18px;
        text-align: center;
    }
    .feedback-row { justify-content: center; flex-wrap: wrap; }
    .response-time-badge { margin:12px 18px 4px; padding: 8px 12px; }
    .copy-btn { opacity: 1; }
    .form-grid { grid-template-columns: 1fr; }
    .platform-checkboxes { grid-template-columns: repeat(2, 1fr); }
    .topic-panel-header {
        flex-direction: column;
        text-align: center;
        gap: 12px;
    }
    .topic-panel-header h2 { font-size: 18px; }
    .support-breadcrumb { padding: 10px 14px; }
    .ticket-modal { margin: 14px; max-height: 85vh; }
    .ticket-modal-header { padding: 18px; }
    .ticket-modal-body { padding: 18px; }
    .ticket-modal-footer { padding: 14px 18px; }
    .verification-box { padding: 28px 20px; }
    .toast { min-width: unset; margin: 0 14px; }
    .toast-container { right: 0; left: 0; bottom: 16px; }
}
@media (max-width: 480px) {
    .platform-checkboxes { grid-template-columns: repeat(2, 1fr); }
    .checkbox-card-inner { padding: 12px 6px; }
    .checkbox-card-inner i { font-size: 18px; }
    .btn-create-ticket { width: 100%; justify-content: center; }
    .btn-submit-partnership { width: 100%; justify-content: center; }
}